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1. General Terms
2. Website Useage Conditions
3. Links to Additional Terms & Policies

4. Legal Conditions
5. Lodging Reservation Dialogue
6. Lodging Reservation Cancellations
7. Credit Card Terms
8. Exceptions
9. Additional Information


1. General Terms
The information contained herein, while believed to be accurate, is not warranted to be so. It is up to the individual to verify any details that are of importance to them. For more information contact Stevenswood Spa Resort directly.

We provide links to other sites as a service only and we take no responsibility for the content of these other sites nor do we take responsibility for the Privacy Policies for other sites or how your Personally Identifiable Information is used by those sites or any of their Third Party partners.

This web site and the related web sites and sites linked directly, plus those contained herein (collectively, the “Site”) make available information on travel, airline, car rental, gift shop, spa services, special events, hotels, resorts, and other transient stay facilities (each a “Property”) owned, managed, operated, licensed, contracted with, or franchised by Stevenswood Hospitality Group, LLC and/or its subsidiaries, agents, subcontractors, assignees and affiliates (collectively, “Stevenswood”), and other travel-related or consumer goods and services, including, but not limited to 3rd party service providers, such as excursion, wedding planners, tour, sight seeing, horseback riding, personal training, cooking workshops and yoga classes. This Site, and the services of each of its modules, are offered exclusively by Stevenswood and/or its various third party providers and distributors. The offer of such goods and/or services is conditioned on the user’s (“User(‘s)” or “You(r)”) acceptance of the terms and conditions and notices set forth herein and on other pages of the Site (collectively the “Terms”).

BY ACCESSING USING, VIEWING, TRANSMITTING, FORWARDING, PRINTING,  CACHING OR STORING THIS SITE OR ANY OF ITS SERVICES, FUNCTIONS OR CONTENTS, YOU SHALL BE DEEMED TO HAVE AGREED TO EACH AND ALL THE TERMS, CONDITIONS, AND NOTICES IN THIS SITE (“AGREEMENT”) WITHOUT MODIFICATION. IF YOU DO NOT AGREE, PLEASE CEASE USE OF THE SITE AND LEAVE THE SITE IMMEDIATELY.


2. Use of Site.

The services of this Site are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this Site, You represent that You are of sufficient legal age to use this Site and to create binding legal obligations for any liability You may incur as a result of the use of this Site. You also warrant that You are legally authorized to make the travel reservations and/or purchases for either Yourself or for another person for whom You are authorized to act.

You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand.

This Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from Stevenswood has been granted. You agree that You will not use this Site for chain letters, junk mail, “spamming”, solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list. In addition, You agree not to create a hypertext link from any web site controlled by You or otherwise, to this Site without the express written permission of Stevenswood. You agree not to pretend to be any other person or a representative of any entity, whether actual or fictitious, including an employee or agent of Stevenswood or any third party that provides services related to this Site. You understand that Stevenswood owns all the rights to the text, copy, intellectual copy, design, ideas, concepts, photos, images and business models represented on the Site and that you will honor these rights. Stevenswood reserves it’s rights with regard to all content herein.


“Chat Area” means any chat area, forum, message board, or similar service offered in conjunction with this Site. If You participate in a Chat Area, You agree that, in addition to complying with the Terms, You will not: defame, abuse, harass, threaten, or make any discriminatory statements about others; advocate illegal activity; use indecent, obscene or discourteous language or images; or provide content that is not related to the designated topic or theme of the Chat Area. You shall remain solely responsible and liable for Your use of the Chat Area. Stevenswood reserves the right to remove or edit content from any Forum at any time and for any reason, however, Stevenswood has no duty to do so, and is not responsible for the content or accuracy of any information in a Chat Area.


You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any contents or information contained therein, unless You obtain Stevenswood’s prior express written consent. You agree that You will not through any means interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to Stevenswood and/or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for Stevenswood or cause Stevenswood to lose (in whole or in part) the services of our suppliers, or Its site visitors, guests, clients or customers in any way..


Terms Incorporated by Reference.

In addition to these Terms, You agree to the terms, conditions, and notices specified at the following links, which are hereby incorporated into this Agreement: If any of the links below are not presently active, please contact the resort directly at (800) 421-2810 for the latest version of the applicable policy.

1. The terms and conditions of Stevenswood Online Privacy Statement are found at the following link:http://www.stevenswood.com/privacy.html

2. The terms, conditions, and notices applicable to Stevenswood’s “Best Rate Guarantee” are found at the following link: http://www.Stevenswood.com/bestrate.html
3. The terms and conditions, and notices applicable to the Stevenswood wedding program and related web site are found at the following link: http://www.stevenswood.com/weddings-faq.html.

4. The terms and conditions, and notices applicable to the Stevenswood Pet Policy can be found at the following link: http://www.Stevenswood.com/petpolicy.html

5. The terms and conditions, and notices applicable to the Stevenswood Spa and Indigo Eco|Spa; and their services, can be found at the following link: http://www.Stevenswood.com/spapolicy.html

6. The terms and conditions applicable to reservations, cancellations, and credit card charges can be found at the following link:
http://www.stevenswood.com/resterms.html
7. Additional special terms and conditions apply to certain travel programs, certificates, auctions, promotions, discounts and packages. These can be found here:
http://www.stevenswood.com/promotionterms.html
8. The terms and conditions, and notices applicable to the Stevenswood’s Employee Policies & Hiring Practices can be found at the following link: http://www.stevenswood.com/career.html


Stevenswood is a Non-Smoking Resort


For your safety and the safety and comfort of other guests, Stevenswood is a Non-Smoking Resort. Any guest violating this policy will be held liable for room cleaning charges, in addition to room rental until the guest’s suite has been satisfactorily aired out for the next guest. Please note that additional charges for room damage, incidentals, taxes, gratuities, honor bar, phone or other may post to your folio after checking out. As a guest of Stevenswood Spa Resort, you hereby, expressly allow us to charge the credit/debit card furnished by you, for ANY additional charges posted to your folio following your check-out. Please contact us with questions concerning your charges or our resort policies.


Proprietary Rights Information.


This Site contains and references trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of Stevenswood and/or other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Stevenswood and/or other parties is granted to or conferred upon You. Reproduction or storage of materials obtained from this Site is subject to the U.S. Copyright Act of 1976, Title 17 U.S.C. No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any Stevenswood trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other “hidden text” utilizing our name, trademarks or other proprietary information.


Trademarks

The trademarks, logos and service marks and trade dress displayed on this Site (collectively, the “Trademarks”) are registered and common law Trademarks of Stevenswood, its affiliates and various third parties. Stevenswood, The Stevenswood Lodge, Stevenswood Spa Resort, Indigo Eco|Spa®, The Restaurant at Stevenswood, Stevenswood Ranch, Stevenswood Grill, The Stevenswood Hibernation Sleep System™ and other Stevenswood logos and product and service names are trademarks of Stevenswood. Any reproduction or use of any of the contents of this Site without the express written consent of Stevenswood is prohibited. Nothing contained on this Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Trademarks without the written permission of Stevenswood or such other party that may own the Trademarks.


Copyright

This Site, including each of its modules, is the copyrighted property of Stevenswood and/or its various third party providers and distributors. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the written permission of Stevenswood, except that You may download, display and print one copy of the materials presented on this Site on a single computer for Your personal, non-commercial use only. Unauthorized use of this Site and/or the materials contained on this Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials. The use of such materials on any other web site or in any environment of networked computers is strictly prohibited.


Software

Any software that is made available to download, view, demonstrate or use from this Site (“Software”) is the copyrighted work of Stevenswood and/or its various third party licensors. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless You first agree to the License Agreement terms, which may include compensation to the license grantor. Please note that copyright laws and international treaty provisions protect all Software. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted. Without limiting the foregoing, copying or reproduction of the Software for further reproduction or redistribution is expressly prohibited. Any warranty applicable to the Software will be specified in the terms of the License Agreement. You acknowledge that the Software and any accompanying documentation and/or technical information are subject to applicable export control laws and regulations of the U.S.A. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to U.S.A. export restrictions.


User Feedback

By submitting any ideas, comments, suggestions or other information: to a Chat Room; or to Stevenswood by any other means, such as telephonic, facsimile, electronic, web site interface email or other; related to improvements to the Site, questions, comments, feedback or suggestions on customer services, guest services, hotel services, amenities, features and/or services related to the Site, Stevenswood Resort, the hotel or restaurant, Indigo Eco|Spa or Stevenswood Lodge; (collectively, the “Feedback”), You agree that such Feedback shall be deemed, and shall remain, Stevenswood’s property. None of the Feedback shall be subject to any obligation of confidentiality on Stevenswood’s part and Stevenswood shall not be liable for any use or disclosure of any Feedback. Stevenswood shall own all rights related to the Feedback (including without limitation intellectual property rights and moral rights) and shall be entitled, at Stevenswood’s sole discretion to use of the Feedback without restriction for any purpose whatsoever, commercial or otherwise, without compensation to You.

You also warrant that the holder of any rights, including moral rights in such content, has completely and effectively waived all such rights and validly and irrevocably granted to You the right to provide the proprietary rights to Stevenswood stated above.


Privacy, Use of Personal Information.

Stevenswood respects the privacy of Users of this Site. Stevenswood provides the Stevenswood Online Privacy Statement so You will be informed about use of information Stevenswood collects at this Site. You hereby acknowledge and agree that You have read and consent to the terms of the Online Privacy Statement at the following link:http://www.stevenswood.com/privacy.html  which is incorporated by reference herein.

When You reserve or purchase travel services through this Site, information that You have provided us about You is provided to the airline, car rental agency, hotel, travel package vendor or other involved third parties to fulfill Your travel arrangements. 


In addition, if You are registered as a member of the Stevenswood marketing program or signed up for the Stevenswood email service to receive periodic updates and special offers from Stevenswood, Stevenswood may maintain information about You in a guest profile. This Site is designed to minimize the need for You to re-enter such information from the guest profile on a variety of forms that appear when You use the Site. Such information in the guest profile may be used by Stevenswood to automatically fill in certain forms that appear when You browse this Site for information and reservations, and when You utilize any other sites linked from this Site (such as Air, Car, and More – Webervations™, AirDepartment®; Special Offers; Stevenswood Packages; Stevenswood Golf; “Love in Paradise”, etc.). When You browse, reserve or purchase travel services through such sites, such information may be provided to the applicable vendors or other involved third parties to fulfill Your travel arrangements.

This Site contains links to other web sites that may collect personally identifiable information about You. When You click on one of these links, You may be entering another web site for which this Site has no control, influence or responsibility. We encourage You to read the privacy policies of all such sites, as their policies may be materially different from Stevenswood’s Online Privacy Statement.

In addition to the circumstances described above, Stevenswood may disclose information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Stevenswood when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.


Monitoring

You agree that Stevenswood has no obligation to, but may monitor and review information You transmit over the Site. You agree that Stevenswood may censor, edit, remove or prohibit the transmission or receipt of any information that Stevenswood deems inappropriate, that might cast Stevenswood in a negative light, or is in violation of these Terms, and use any such information as necessary to provide the Site and/or to protect the rights or properties of Stevenswood. You agree that Stevenswood may also monitor and review stored information without restriction. You hereby acknowledge and consent to such monitoring and reviewing.


Passwords

You acknowledge that Stevenswood will know passwords that You use to access the Site. You acknowledge and agree that You are solely responsible for maintaining the confidentiality of Your information and passwords, and accept responsibility for all activities that occur under Your account or password. Stevenswood takes no responsibility and assumes no liability for any content posted or submitted by You or any users of Your account.


Linked Web Sites

This Site includes links to other web sites. Stevenswood provides such links solely as a convenience to You and for informational purposes only. Stevenswood has not reviewed all of the information on these other web sites. The inclusion of these links in no way indicates Stevenswood’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. Nor does it imply endorsement, connection, joint venture, contractual linking, cobranding, comarketing arrangements, latent approval or backing by either party to or from Stevenswood. Neither Stevenswood, nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If You decide to access other web sites, You do so at Your own risk. Other web sites may include links to the Site. The inclusion of such links does not indicate the other web site’s endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from the Site.


Advertising Disclosure, Accuracy

Some service and product descriptions posted on our pages are the representations of our suppliers. The Site may contain technical inaccuracies or typographical errors or omissions. Stevenswood is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. Stevenswood reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.


Mis-Communications / Lost Transactions

Stevenswood and any other providers of products or services related to this Site are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, Stevenswood and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by User(s) or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site. Stevenswood and any other providers of products or services related to this Site may cancel or modify reservations where it appears that a User has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, regardless of origin.

You agree that neither Stevenswood nor any other providers of products or services related to this Site are responsible for any damages that may arise as a result of any travel or hotel arrangements or other orders You request or make on this Site which are not processed or accepted for any reason.


Personal Information, Credit Card Information

YOU AGREE THAT NEITHER STEVENSWOOD NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE ARE RESPONSIBLE OR LIABLE IN ANY WAY FOR INJURY, LOSS OR DAMAGE TO YOUR COMPUTER, OR INTERCEPTION OR USE OF CREDIT CARD INFORMATION OR OTHER PERSONALLY IDENTIFIABLE INFORMATION, RELATED TO OR RESULTING FROM USE OF THE SITE OR ANY SITES LINKED OR ASSOCIATED WITH THIS SITE.

STEVENSWOOD MAKES NO WARRANTY OR REPRESENTATION REGARDING OF CONFIDENTIALITY OF ANY COMMUNICATION OR INFORMATION TRANSMITTED ON THIS SITE OR ANY WEB SITE LINKED TO THIS SITE. YOU AGREE THAT NEITHER STEVENSWOOD, NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE, ARE RESPONSIBLE FOR THE CONFIDENTIALITY OF ANY INFORMATION, (INCLUDING WITHOUT LIMITATION CREDIT CARD INFORMATION, PERSONALLY IDENTIFIABLE INFORMATION, EMAIL ADDRESS, PHONE NUMBER, ETC.), AND NEITHER STEVENSWOOD, NOR ANY OTHER PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE, ARE RESPONSIBLE FOR ANY DAMAGES THAT MAY ARISE FROM DISCLOSURE OF SUCH INFORMATION.

The information contained in email messages, live chat, and other electronically transmitted data and any attachments may contain personal, confidential and privileged information and is intended only for the sole use of the designated recipient.  If you are not the intended recipient, please do not read, copy, distribute, use or disclose it to anyone else. If you have received  any e-mail messages or other electronic communication in error, please notify the sender and then delete it from your computer. Due to security issues, sending or receiving e-mails and other electronic communications or attachments which contain information such as Social Security Numbers, names and addresses, credit card data, or other personal/private data or information is not Stevenswood’s preferred method of information transfer. If you would like to discuss other methods of file transfer, please contact the sender of this e-mail, or fax your information to: 707-937-1237. A secure “Live Chat” link is included on most pages within this site as well.


Travel Destinations

Travel to and from certain destinations may involve greater risk than others. Stevenswood urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government and other applicable government agencies prior to booking travel to or from international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov. STEVENSWOOD DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO or FROM, OR ACCOMMODATIONS IN, DESTINATIONS WHERE SERVICES ARE OFFERED VIA THIS SITE IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO, or FROM, OR STAYING IN, SUCH DESTINATIONS.


Use of Third Party Suppliers

In order to offer the services related to this Site, and fulfill reservations or orders users place on this Site, Stevenswood may use third party suppliers. You acknowledge and agree that, the carriers, tour providers, ground transportation companies, hotels and other suppliers providing travel or other services for Stevenswood may be independent contractors, and not agents or employees of Stevenswood. Your credit card statements for products or services purchased on this Site may refer to such third-party suppliers or their respective fulfillment vendors, rather than to Stevenswood or the Property at which you may have booked a reservation.

You agree to the terms and conditions of purchase imposed by Stevenswood, each Property, and other suppliers of other travel services (air, land, or sea), which may include, but are not limited to, restrictions against back to back ticketing, hidden city ticketing and round trip for one-way ticketing. You also agree to pay all amounts, duties, taxes, and related charges arising out of Your use of this Site and of the services provided herein when due, including additional taxes and fees that may not be included in the quoted fare. You agree to comply with all rules regarding the availability of fares, products or services, including penalty fees arising from the failure of the User to comply with said rules. You understand that any violation of any supplier’s conditions of purchase may result: in cancellation of Your reservation(s) or purchase(s); in Your being denied access to any flight(s), hotel(s), automobile(s), activities, or service; in Your forfeiting any monies paid for such reservation(s) or purchase(s); and in Stevenswood debiting Your account for any costs Stevenswood incurs as a result of such violation. You also agree to allow Stevenswood and each Property, and other suppliers of other travel services to charge the credit card on file for any services or orders, and for the payment of any charges or penalties arising from the Your failure to comply with any rules. Such payment will be collected without additional notice. You agree that You are completely responsible for all charges, fees, duties, taxes, and assessments arising out of Your use of this Site.


YOU AGREE THAT STEVENSWOOD IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH THIRD PARTY SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING FROM THE USE OF SUCH SUPPLIERS. STEVENSWOOD HAS NO LIABILITY AND WILL NOT MAKE REFUNDS FOR ANY DELAY, CANCELLATION, OVERBOOKING OR OTHER CAUSES BEYOND STEVENSWOOD’S DIRECT CONTROL, AND STEVENSWOOD HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSES RESULTING THEREFROM.


Property Reservations General Terms.

In addition to the other terms and conditions specified on this Site regarding our Properties, the following general terms and conditions apply to most reservations, unless specified otherwise by us, in writing:

Lodging reservations are accepted only on the condition that you accept these included terms and parameters of the accomodation arrangements.

Stevenswood accepts no responsibility for errors in bookings, regardless of cause. Including, but not limited to errors in booking, room type, dates of stay, length of stay or amenities. In no case shall Stevenswood be held responsibile for any consequential damages as a result of any errors or omissions, delays in service, or inability to furnish services. Liability, when accepted, at the sole and final discretion of Stevenswood management; shall be limited to the amount equal to the total room rate in effect for the stay in question (exclusive of applicable taxes, surcharges, service fees, gratuities or incidentals). 

Cancellation policies and other information about specific room reservations and properties may vary by packages, origin of reservation, promotions, discounts, coupons and by the type of reservation. Individual rate rules, tax information, applicable charges, fee and cancellation policies are outlined in your resort generated email confirmation. Note that many 3rd party booking engines, agencies, and portals issue an initial email confirmation to You after a reservation, however this may not by the official confirmation from Stevenswood containing all the particulars mentioned herein. Please contact us at the resort directly via (800) 421-2810 to confirm any specifics.

If you plan to travel with your pet, we recommend that You confirm directly with any third party provider that they do, indeed, accept pets. Stevenswood accepts NO RESPONSIBILITY for an individual third party provider’s pet policy.


For most standard reservations, the following general cancellation terms apply:

1. A credit card is required to reserve a particular stay.
2. This card will be authorized and charged for the following:
a. If the stay is more than 30 days in the future, a charge equal to the first night’s stay and applicable taxes, or one half of the total room charges and tax for the dates reserved, whichever is greater.
b. If the stay is for date(s) beginning less than 30 days in the future, a charge for the entire stay including applicable taxes.
3. Basic reservations for arrival dates begining more than 7 days in the future, (Non-”Last Minute” bookings) are subject to a 72 hour cancellation window AFTER the confirmation number is issued by our system. If you cancel your entire stay within the first 72 hours you will be refunded for any deposit taken on your credit card on file, less a flat processing fee of $ 50.00 In most cases, this $ 50.00 is refundable when you replace your cancelled reservation with a new stay in the future. After 72 hours from the original reservation confirmation, you are entitled to a refund of any deposits or charges only if your cancellation is made with sufficient time that we are able to re-rent the same room, at the same or greater room rate, for the exact same nights being cancelled. Re-renting information will be available within 24 hours following the last night of the original cancelled reservation date(s), and is determined by Stevenswood staff solely. ”Last Minute” reservations (bookings for rooms with arrival for the first night being less than 7 days in the future) do not qualify for this refund policy.
Any refund allowed will not apply to any special services, such as packages, spa treatmentsexcursions, auction or internet packages, 3rd party services, pre-paid features such as horseback rides, American Express Vacation Packages or custom travel plans. Contact the resort or provider for individual cancellation policies relating to these services.

Cancellations or changes due to transportation delays, road
closures, weather or illness are not refundable. If you are concerned about potential losses due to unplanned travel events, Stevenswood recommends purchasing travel insurance. A reputable trip protection is offered throughwww.insuremytrip.com or www.travelguard.com


For Non-US customers, credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within Stevenswood’s control and may impact the amount charged to your credit card.

Reservations made by one or more individuals or by an agency on the Site, on behalf of one or more proposed guests, and involving more than three (3) rooms at the same Property for the same period of stay, must be directly through the Resort. If more than three (3) rooms at the same Property for the same period of stay are booked through any other method, Stevenswood reserves the right to cancel or impose additional requirements on such reservations.


Requests for specific features such as bedding type, specific room, location, amenities, features or views are simply that, and while Stevenswood will strive to honor Your requests, neither Stevenswood nor any agency can guarantee that Your request will be honored.

Some rates have special requirements such as AAA membership or Senior Citizen proof of age at check-in. Verify that You qualify for the rate that You have booked. Stevenswood is not obligated to honor this rate if You do not qualify. 


Additional Terms and Conditions Applicable to our Air Department Site.


Name on Airline Reservations

All airline reservations must be made in the EXACT name of the person traveling – no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler’s passport.


Airline Ticket Requests

All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email.

If at anytime prior to the travel date, we are unable to verify the identity of the purchaser, we reserve the right to cancel the reservation.


Ticket Purchase Restrictions

The following restrictions will apply:

All ticket purchases and travel packages are final and cannot be cancelled, refunded, exchanged, or transferred.

Ticket exchanges can seldom be made and will always incur substantial penalties, which may exceed the original cost of the ticket purchased.

In most cases, upgrades standbys will not be permitted.

Many of the discounted tickets available on Stevenswood.com and/or AirDepartment do not allow for Frequent Flyer Mileage Accrual.

Airline tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under; however, they must be accompanied by an adult when traveling.

U.S. Billing and Delivery addresses are required.

We reserve the right to cancel requests for High Security Risk Destinations.


All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. Reliable information regarding international travel can be found at travel.state.gov. The sale of airline tickets to You on this Site does not imply any guarantee of passenger’s ability to enter the country of destination. Traveler understands that neither Stevenswood nor its affiliates or suppliers takes any responsibility for determining passenger eligibility to enter any specific country.


Shipping

By placing an order on Stevenswood.com, You accept the following shipping terms:

Airline tickets can only be shipped to the Billing address of the credit card holder on whose card the ticket was purchased. We are unable to ship to A.P.O. or F.P.O. addresses, and no C.O.D orders can be accepted. If You wish to have Your tickets mailed to a P.O. Box You will be charged an additional $22.00 USD. If You wish to have Your tickets mailed to an address other than the billing address of the credit card You may fax You request to our credit department at 707-937-1237, along with a legible photocopy (front and back) of both Your credit card and drivers license (or passport), Your credit card billing address, Your day and evening phone numbers, and Your company name and address. A $10 processing fee applies and approval takes one (1) business day. If the delivery information You provide is incorrect You will be charged an additional $26.00 USD ($13.00 USD for FEDEX to return the ticket and $13.00 USD for Stevenswood to send the ticket to the correct address) for the delivery of Your package.

In order to ensure delivery of Your International tickets prior to Your departure, we cannot accept bookings for travel within 5 business days of departure date.


Payment and Sales Tax

Our AirDepartment Site accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in US Dollars. Current billing address and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various airline contracts, multiple charges may appear on Your credit card statement, however the total amount quoted online when You agree to Your purchase will be the total amount charged to the credit card. Cancellation, change fees, and shipping fees will be additional.


Tax Recovery Charge

The tax charge on certain hotel transactions is a recovery of all applicable transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that Stevenswood or its fulfillment vendor pays to travel suppliers (e.g. airlines, rental car companies, etc.) in connection with Your travel arrangements.


Stevenswood is not the vendor collecting and remitting said tax to the applicable tax authorities for any services purchased on AirDepartment, with the possible exception of rooms & services booked at Stevenswood as part of the package. The travel suppliers, including the applicable Property, bill all applicable taxes to Stevenswood’s fulfillment vendor who in turn remits such tax directly to the supplier. Stevenswood is not a co-vendor associated with the vendor with whom we book or reserve our customer’s AirDepartment’s travel arrangements.


Taxability and the appropriate tax rate vary greatly by location. Stevenswood’s actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the hotel, automobile, etc. by our customer.

Certain jurisdictions impose a hotel occupancy tax, additional assessments, or other type of transaction tax upon the renting of a hotel room, an automobile, etc. The type of tax charged by the Property will vary by service and location, and in all cases is Your responsibility.


Service Fee

These fees cover the costs incurred by Stevenswood and any third party providers in servicing Your travel reservation.

Miscellaneous Terms.


Denial of Access

In its sole discretion, in addition to any other rights or remedies available to Stevenswood, and without any liability whatsoever to User, Stevenswood, at any time and without notice, may terminate or restrict User’s access to this Site and any related services, and Stevenswood reserves the right to deny access, service, occupancy, refuse service or products to any person without prior notice, and at Stevenswood’s sole discretion..


Headings

The headings used in any terms, conditions, marketing literature, brochures, websites, contracts or communications are included for convenience only and will not limit or otherwise effect any terms or conditions.


Assignment

You may not assign, convey, subcontract or delegate Your rights, duties or obligations hereunder.


Additional Terms

Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this Site, and You agree to abide by such other terms and conditions.


Severability

These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.


Attorney’s Fees

If Stevenswood takes any action to enforce this Agreement, Stevenswood will be entitled to recover from You, and You agree to pay, all reasonable and necessary attorney’s fees and any cost of litigation, in addition to any other relief, at law or in equity, to which Stevenswood may be entitled.


Modification

Stevenswood may at any time modify these Terms, and Your continued use of this Site, booking a reservation with Stevenswood, or ordering any product or service, will be conditioned upon the terms and conditions in force at the time of Your use. Accordingly, You agree to review these Terms periodically, and Your continued access, use and/or posting on this Site shall be deemed Your acceptance of the changed Terms.


EXCLUSION OF WARRANTY, DISCLAIMER

YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENTS AND/OR MATERIALS ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND. STEVENSWOOD HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to You. This warranty gives You specific legal rights and You may also have other legal rights that vary from state to state.

NO ORAL ADVICE OR WRITTEN CORRESPONDENCE OR INFORMATION PROVIDED BY STEVENSWOOD WILL CREATE A WARRANTY OF ANY KIND, AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.


LIMITATION OF LIABILITY

IN NO EVENT SHALL STEVENSWOOD, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR INJURY OR ANY DAMAGES, EITHER DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR LOST SAVINGS) RESULTING FROM OR IN ANY WAY CONNECTED TO:(1) YOUR USE OF THIS SITE; (B) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS SITE FOR RESERVATIONS OR TICKETING); OR (C) THE PERFORMANCE OR NON PERFORMANCE BY STEVENSWOOD OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE; EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES. THIS LIMITATION OF LIABILITY SHALL APPLY REGARDLESS OF WHETHER THE CLAIM ASSERTED IS BASED ON CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY OF RECOVERY.

Some jurisdictions do not allow the exclusion of consequential or incidental damages, so some of the foregoing exclusions may not apply to You. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST STEVENSWOOD, ITS AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF, OR IN ANY WAY CONNECTED TO YOUR USE OF THE SITE AND/OR ANY RELATED PRODUCTS OR SERVICES.

IN THE EVENT STEVENSWOOD IS HELD LIABLE FOR ANY DAMAGES RELATED TO THIS SITE, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE LIMITED TO REIMBURSEMENT OF THE CHARGES FOR SERVICES OR PRODUCTS PAID BY YOU THAT WERE NOT PROVIDED TO YOU.

YOU HEREBY WAIVE ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO THIS SITE BEYOND ONE (1) YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH SUCH CLAIM OR ACTION IS BASED.


Indemnification

You agree to indemnify and hold Stevenswood and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of Your breach of this agreement or the documents it incorporates by reference, or Your violation of any law or the rights of a third party. Stevenswood’s failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.


Governing Law

Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with, the laws of the State of California applicable to contracts entered into and to be performed entirely within the State of California. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation this paragraph.


Entire Agreement

These Terms, together with those incorporated herein or referred to herein (including, without limitation, the Stevenswood Online Privacy Statement) constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.

 

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